What To Do If My Identity Is Stolen

What To Do If My Identity Is Stolen?

Finding out your identity has been stolen can cause serious distress. When this happens, thieves can open bank accounts and credit cards and commit various types of crimes in your name. This is a major problem that needs to be handled as fast as possible.

There are several types of identity fraud you can face. This post will discuss how to prevent the consequences of identity theft as well as any recovery steps you can take.

Table of contents

When Does Identity Theft Happen?

Identity theft can happen in a number of ways, such as through home burglary, company-wide data breaches, a lost or stolen wallet, or even through family or acquaintance eavesdropping.

No place Is Safe From Identity Theft

Regardless if you are on vacation, at work, or just shopping from home or online, identity theft can happen to anyone and anywhere. It can even occur if you live in a sparsely populated area. According to the FTC’s Consumer Sentinel Network Data Book, Missouri has the highest per capita rate of identity theft of all the U.S. states, even above states like Florida and New York.

Identity Theft Causes Huge Financial Losses

Identity theft can cause huge financial losses for victims. According to this study, identity thieves took over $35,000 per minute over the past 5+ years.

New account fraud is the highest growing type of identity theft. This accounts for 20% of all fraud losses, and businesses that do not migrate to new POS EMV chips systems are partially responsible.

Identity Theft Can Affect Wages and Taxes

The most common type of identity theft is connected with taxes and wages, adding up to 45 percent of all cases. An identity thief can file a fraudulent tax return in your name, or collect wages using your identity.

Your Credit Report Can Be Damaged

Identity theft poses a huge threat to your credit score, which the lender uses to decide whether to grant you a credit card or loan. If it gets damaged, you may not be able to buy a new car, house, or things you need in an emergency.

Types of Identity Theft

Identity theft can happen in many different ways. These include:

Financial Identity Theft

Financial identity theft occurs when a criminal uses your personal information for financial gain. These include credit card and bank fraud. With 16 and 6% respectively, these form smaller overall portions of identity fraud in the U.S. in comparison to wage and tax-related identity theft.

Medical identity theft

Your healthcare can be used by an identity thief for services that you will be charged for. Your medical file will also be altered which can impact future insurance coverage rates.

Identity Theft of Children

Children’s identities are prime targets for identity theft for one important reason: they have clean credit files. This allows an identity thief to get as much easy-to-qualify-for credit as possible. Some identity thieves even target their own family members, which may not find out about it until several years later.

Identity Theft Using Your Driver’s License

Cash and credit cards are not the only targets for identity thieves. Your driver’s license can allow them to use your identity to commit crimes and hide from authorities. A wrecked car, speeding tickets, and any purchases that require showing a driver’s license can cause a major financial and insurance problem for the ID theft victim.

Company Data Breaches

Major companies that store sensitive user data can be hacked, such as what happened to Equifax in September of 2017. This was a major data breach that led to significant problems for over 147 million of its users. During such an event, a thief could obtain several critical pieces of your PII, including your social security number or address.

Phishing Through Email

Phishing emails are ways hackers and identity thieves can get useful personal information from computer users. Make sure to never open emails that you suspect may be phishing attempts. Many of these emails may seem like they are from a legitimate company or bank. Also, avoid downloading any attachments or files unless you know exactly who the sender is.

More Serious Crimes

Identity theft can also contribute to more serious crimes, such as government espionage or terrorism.

Your Identity Has Been Stolen. Now What?

Fortunately, there are many steps you can take to recover your identity and fix your credit. You can do the following in no particular order.

#1. Contact All Businesses And Banks Where The Identity Fraud May Have Occurred

Companies and financial institutions have fraud departments that can handle customer-related identity theft. Contact the businesses where any fraud may have occurred and have them freeze your accounts.

#2. Immediately Place Fraud Alerts With The Three CRAs

If you discover you’ve become a victim of ID theft, you have specific rights under the Fair Credit Reporting Act (FCRA). For more information, read the summary of your rights here.

Many of these rights relate to dealing with the three major United States Credit Reporting Agencies (CRAs), also known as credit bureaus.
These agencies are:

  • Experian
  • Transunion
  • Equifax

Some of these rights include:

  • Obtaining information from debt collection agencies.
  • Blocking credit-damaging information to the credit reporting agencies (CRAs) so it stays off your credit reports.
  • Preventing businesses from sending inaccurate information to the CRAs.
  • The ability to see your files held by the CRAs.

The three major credit bureaus (Transunion, Equifax, Experian) are required to share information with each other. So, immediately contact one of them (although it is recommended to contact at least two) and make sure they set up a fraud alert signaling you have been a victim of identity theft.

The fraud alert will last one year and make it harder for a thief to continue to open any new accounts using your personal information. Fraud alerts force businesses to verify your ID before issuing credit to anyone who may use it. Extended fraud alerts are also available for up to seven years when requested.

Contact information to set up fraud alerts for the 3 credit bureaus (CRAs):

TransUnion Fraud Alert
TransUnion Fraud Victim
Assistance Department
P.O. Box 2000
Chester, PA 19016

Equifax Alerts
Equifax Consumer
Fraud Division
P.O. Box 105069
Atlanta, GA 30374

Experian Fraud Center
P.O. Box 9554
Allen, TX 75013

Placing a 90-day fraud alert with the three credit reporting agencies will put a red flag on your credit report. Each CRA will notify the others, so you can get away with only contacting just one of them (although it is recommended to contact them all.)

Fraud alerts will require an extra security check if another person tries to use your information to apply for a new credit card or loan. Here are two types:

Fee-based Fraud Alerts

The initial fraud alert you set up will be free and stay in place for 90 days. Additional fraud alerts or extensions may include a small fee, depending on the agency.

Extended Fraud Alerts

An extended fraud alert can last up to seven years. For this, you need to file a report with the Federal Trade Commission (FTC). Once this is done, you can get two free credit reports from each CRA each year.

#3. Get Copies Of Your Credit Reports From The Three CRAs

Free copies of your credit report are available from each credit reporting agency. Each separate credit report may have a different presentation or layout so make sure there are no important details missing from them. If you spot anything you don’t recognize, this could be a further sign your identity has been stolen. Make sure to follow all the following steps to fix this.

If you set up a fraud alert, you can get two free credit reports per credit bureau within 12 months of the alert.

#4. Freeze Your Credit Report

A freeze on your credit report will stop anyone from getting access to it without your authorization. This service is free and you must contact each CRA separately to have them put it in place.

After a security freeze is set up, you will need to take additional steps to apply for new credit. CRAs can temporarily “thaw” your credit file to allow for new legitimate applications. Freezing your credit files requires contacting each CRA separately, as opposed to setting up a fraud alert which only requires contacting one of them.

You must contact them via phone, online, or in writing to lift the credit freeze. You may want to do so when you move to a new home or apply for a job which means your credit will need to be checked.

Credit freezes are great preventive steps you can take because it does not require being a victim of identity theft.

Freezing and unfreezing a credit file may require a fee depending on the state you are in. Also depending on the state, a person who has not had their identity stolen yet may not be able to get a credit freeze.

#5. Get Fraudulent Transaction Records

When talking to your creditors and other businesses make sure to get copies of applications and records related to fraudulent accounts or transactions. You have a legal right to do this. You should have proof of identity, an FTC Identity Theft Report, and a police report ready to go.

#6. Get Information From Debt Collectors

Debt collectors will have crucial information about any debts that may have been incurred due to identity theft. You have the legal right to request this information.

#7. Have The CRAs Stop Reporting Harmful Information

Your credit reports could reveal damaging information that occurred due to your identity having been stolen. You have the legal right to ask the CRAs to block the reporting of this information. If a thief purchases products using your credit and never pays for them, it could stay in your credit report.

#8. Stop Businesses From Reporting Bad Information Due To The Identity Theft

Communicate with companies and businesses that may have transacted with the identity thief and insist they not report the inaccurate information to the credit bureaus. This will require specific details of what you do not want to be reported along with a copy of your FTC Identity Theft Report.

#9. Contact the Federal Trade Commission (FTC)

Reach out to the Federal Trade Commission (FTC) and file an Identity Theft Affidavit and create an Identity Theft Report.

They will provide you a report which can be used to prove the ID theft to businesses and financial institutions. You can visit their website or call them at 877-438-4338 to do this.

FTC contact information:Call 1-877-ID THEFT (877-438-4338), toll-free at 1-866-653-4261. Mail a request to 600 Pennsylvania Ave., Washington DC 20580.

The FTC will give instructions as to what you can do to get the fraud resolved depending on which type it is.

Reporting to the FTC quickly is key to this. Doing this in two days or less means only having to pay $50 for any bank, credit card fees, and costs associated with identity theft. Waiting longer than 2 days will increase the financial liability you face.

The FTC website will offer a recovery plan of your personal information which you can track online. There are preformatted sample letters you can use when writing to local businesses, banks, and credit bureaus.

You should do this before you contact the police department.

#10. Contact Local Law Enforcement

The FTC recommends victims contact their local police department and show them a copy of their FTC Identity Theft Report. Bring along your state-issued ID, proof of current address, and any theft collection alerts. Keep a copy of the police report for your records.

Contacting the FBI’s Internet Crime Complaint Center will also help you alert authorities in the area.

#11. Contact The IRS

Contacting the IRS will help protect you from the tax-related implications of identity theft. A thief can get a fraudulent tax refund using your name, date of birth, and social security number. The IRS may send you alerts of fraudulent activity, which you should respond to immediately.

You can contact the Internal Revenue Service at 800-829-0433.

#12. Contact Your Health Insurance And Medical Providers

Your medical care could be at risk if an identity thief uses your insurance to receive health care services. You could get unexpected medical costs due to prescriptions and surgeries done in your name.

#13. Contact the DMV

A driver’s license or state ID are prime targets for an identity thief and can be used to impersonate the victim. These can both be used for making more fake ids, getting or using credit cards, or writing checks. If a criminal is stopped by police officers, they can use your driver’s license to trick their way out of being apprehended. Make sure to have your state’s DMV or licensing agency place a flag on your driver’s license number. This will also alert local law enforcement of the situation.

Get a replacement Driver’s License by contacting the local Department of Motor Vehicles (DMV).

#14. Review All Your Accounts

Review all of your financial and shopping accounts for any fraudulent activity. Reach out to your utility companies and cancel any new accounts taken out in your name that you do not recognize. If possible, create new accounts with strong passwords to replace the old ones.

#15. Contact the Social Security Administration

Contacting the Social Security Administration may be necessary as your SSN can be used for many types of ID theft. If the ID theft goes on long enough, you may even end up having to clear yourself of criminal charges.

As mentioned previously, the FTC’s identity theft website will also be very helpful in assisting you with steps to recover from identity theft.

You can contact the Social Security Administration (SSA) at 800-269-0271. You can even get a replacement social security card online.

Also contact the Office of the Inspector General and report the fraudulent activity if it has already occurred.

#16. Contact Specific Financial Institutions

If you know which bank or credit institution issued you the card that might have been used for fraud, contact them directly.

Make sure to have a list of financial institutions made and set aside in the event of identity theft. Keep all your account numbers, passwords, and pins in a secure location. You can store these in an encrypted online file storage website, or a locked file cabinet on a paper document. It is not recommended to store this information on your PC, tablet, or mobile phone as these can be lost, stolen, or hacked.

#17. Get A Free Credit Report

Each of the 3 credit reporting agencies can provide you with a free credit report upon request up to once per year. You can even request them 3 times a year if done one at a time at certain intervals. This will give you semi-regular reviews of your credit activity to spot any items that are suspicious. If any are found, you can dispute any fraudulent activities that are a result of identity theft.

#18. File a Police Report

It is required to have a police report filed to complete the Identity Theft Report. Make sure to keep a copy of the report or report number for your records. Two pieces of information, the FTC Identity Theft Affidavit, and the police report will form your Identity Theft Report. Credit reporting agencies (CRAs) and businesses will use your Identity Theft Report to help manage and resolve any fraudulent accounts that were set up by the thief.

You should file a report with your local police department even if the thief is doing criminal activity online or in another country.

This will help you handle identity theft in two ways:

  • You are helping the police catch the identity thief and protect more innocent people.
  • It will help you with collection notices for accounts you did not set up.

A fraud alert will grant you the right to a free copy of your credit report from each CRA. You can view your credit report online and this will allow you to check any items that might be fraudulent. You can dispute any item online by clicking the dispute button, or in writing along with any supporting documents. Some inquiries cannot be disputed but their listing will give you an idea as to where and when the fraud happened.

Setting up a fraud alert is free and can be renewed each year.

#19. Get A New Passport

If your passport was lost or stolen, contact the U.S. Department of State and report it or get a replacement.

#20. Get In Touch With the Post Office

The post office has a law enforcement and security arm called the Postal Inspection Service. If you suspect the identity thief used U.S. mail to commit a crime in your name or made a fraudulent change-of-address to the post office, then contact the post office immediately and fill out the online form.

#21. Get Ahead of Debt Collectors

Don’t wait for debt collection notices to show up requesting payment for charges you did not make to contact debt collectors. Contact them immediately upon discovering the identity theft.

There are pre-formatted hard documents on the FTC website you can use to contact debt collectors. You must use put any requests you have into a physical letter to debt collectors. This can help prevent them from contacting the credit bureaus about your account activity.

#22. Close False Accounts Opened In Your Name

Close any accounts opened in your name after you have contacted the FTC and the three credit bureaus. This will require contacting company fraud departments and using police report and FTC reference numbers to assist you.

What Happens To Your Credit Score After An ID Theft?

Identity theft will likely have a negative impact on your credit score and will take some time and effort to repair.

Determining credit score depends on a number of factors:

  • Types of credit used.
  • Age of the credit accounts.
  • Payment history.
  • How frequently you apply for new credit.
  • How much credit you are using.

Your credit score can drop significantly if identity theft happens. There are several ways this occurs:

  • Lowered credit file age with each new fraudulent account.
  • The utilization ratio altered due to balance changes.
  • Payment or lack of payment affecting your payment history.
  • Additional credit inquiries will lower the score.

The longer identity theft goes on, the more it can damage your credit. When you catch it, you can take steps to repair your credit score fairly quickly.

Who Is Legally Liable For Fraudulent Charges?

When you find out that someone has racked up debt in your name, the first thing you may wonder is whether you’ll be on the hook to pay it back. When identity theft involves a debit or credit card, your losses are limited under the Fair Credit Billing Act and the Electronic Fund Transfer Act.

Your Liability is Capped for Credit Card Fraud

Your liability is limited to $50 for unauthorized credit card purchases under the Fair Credit Billing Act. Keep an eye out for lost credit cards and if you report a lost one soon enough, you will have no liability assigned to its fraudulent use. If the thief only steals your credit card number and does not use the actual card for any purchases, no liability will be assigned to you.

Contact The Fraud Department of Your Bank(s)

Believe it or not, financial fraud is not a new concept, and banks are well aware of its existence. Each bank should have a fraud department available to assist you in the event of identity theft. They will provide steps that you can use to limit the harm caused by a fraudster.

You should be proactive and contact all credit card companies, banks, and businesses right after you suspect your identity was stolen. Do not wait for bills to show up with a list of fraudulent charges that you have to pay for.

Your Liability and The Timeframe of Fraud Reporting

If you report the identity theft-related fraud within two business days, your liability is only $50. If you report it immediately and no charges were committed, your liability will be zero. If you wait between 2 days and 60 days, your liability will be $500. If you wait longer than 60 days, there is no top line limit to your liability, so report it as soon as possible.

* Report ATM And Debit Card Fraud Quickly

Reporting stolen debit and ATM cards fast will decrease the level of liability you hold.

Ways To Prevent Identity Theft

There are some easy ways to prevent identity theft. These include:

#1. Use An Online Credit Monitoring Service

You can sign up for an online credit monitoring service at any time. There are a few good ones online you can use that may help you repair your identity and credit if it is ever compromised. They may also offer free or low-cost identity theft insurance and regular online notifications of any credit file changes. Here are some of them:

  • Identity Guard
  • Experian IdentityWorks
  • TransUnion Credit Monitoring
  • Privacy Guard
  • Credit Karma
  • IdentityForce

#2. Do Not Carry Your Social Security Number In Your Wallet

Do not carry your social security card in your wallet or a copy of it. Keep your original SS card in a locked safe, file cabinet, or safe deposit box if possible. Never leave it around where a person can find it or run across it. If your home is ever robbed, the thieves will take your SS card along with your jewelry, flash drives, and wallet. Also, do not ever give it to a business or medical professional, even if they ask for it. Give them your state identification or driver’s license number instead. Never give out your SS number over the phone because the conversation could be recorded.

You may not know if your social security number has been taken until the thief steals your tax refund or receives health care or employment using your identity. So, make sure to contact the SSA and IRS immediately upon discovering the potential identity theft.

#3. Never Open “Phishy” Emails

Be wary of emails that look “phishy” even if they seem to be from legitimate companies. Examples include offers for loans, credit cards, wire transfers, discounts, scare alerts, and others using social engineering tactics. Also, make sure to never download any files attached to such emails, as they could install malware on your system.

#4. Do Not Lose Your Smartphone

A lost or misplaced smartphone is an easy way for cybercriminals to steal your identity. Mistakes happen, so this one is not entirely preventable. But do your best to keep an eye on your phone or other smart device when in public.

#5. Never Share Passwords Or Logins With ANYONE

Keep your passwords secret and hidden and never share them with anyone, including friends or family members. Even if you trust them, they could mistakenly give it out to a website through a login or email. Also, never allow logins to keep your credentials stored in memory for easy access. Clear your browser and cookie history regularly as well.

#6. Lock Your Computer And Phone With A Strong Password

Always use strong passwords for all your devices, even your home computer. You never know when someone unsuspecting could compromise your security by logging into a site when you are not around.

#7. Use Biometrics And Two-factor Authentication

Two-factor authentication adds an additional layer of security to your login process on your devices. Biometrics that use voice and fingerprints to verify you will help prevent fraudulent login attempts as well.

#8. Be Wary About Mobile Banking and Online Shopping

Be wary of using mobile banking or online shopping when using a smart device or phone. A thief may be able to capture your personal information through public wifi, voice recordings, photographs of login information or even your biometric markers. Always make sure to be in a place where no one can view your screen when you perform online login attempts.

For information on biometrics, read our post What is Biometric Security here.

#9. Change Your Passwords Regularly

Make sure to change your passwords regularly and make them as complex and unique as possible. Also, do not use the same ID or passwords across your accounts. Your passwords should include numbers, letters, and symbols and be stored in a safe place (not on your hard drive). Make sure to not use your date of birth, or easy to guess word strings such as “01234abcd” or “mypassword.” You can use online password storage or keep them in a hard document so it is ok to forget them.

Identity Theft Can Cause A Real (And Long Lasting) Headache

If your identity is stolen, resolving it will not happen quickly. You have to take all the mentioned steps (and maybe a few more) to have your identity cleared. If you are still looking for more information, visit the U.S. Department of Justice and Federal Trade Commission websites where they offer a large amount of information you can use to move forwards.

Being Careful Is Not Necessarily Enough

Being careful does help protect you from identity theft, but sometimes it is not enough.

Your Personal Identifiable Information (PII) is vulnerable in various ways, some of which are beyond your direct control. For example, even if you use only trusted local businesses, your data could be stolen by one of their employees.

Moving Forwards

Moving on from identity theft means taking additional steps besides the ones listed so far. This also means being proactive to protect yourself from future identity theft. Although disruptive and costly, identity theft does not have to permanently damage your life.

One way to protect your identity is to use antivirus software, which you can learn about in our Mega Antivirus Software Review here.